A tailored full-day program designed to elevate EQ, self-awareness, and professional communication standards across the entire Ticket Merchant team.
Format: Full-day, face-to-face in Melbourne
Facilitator: David Patmore & Faith Mantzounis
Prepared by: Burak Sevgili, CAL Corporate Solutions
Thank you for the opportunity to submit this proposal. We’re excited to continue building on the relationship we established with Ticket Merchant through the previous MARATE workshop.
We are excited to be working with you again, Charlotte, and look forward to delivering another excellent tailored program for your staff. This proposal is focused on what matters most — the course outline, learning outcomes, and fee guidance.
As trusted learning partners, we’ve designed this program to meet Ticket Merchant exactly where it is: a close-knit team scaling beyond its startup roots, where professional frameworks need to catch up with the culture.
Our approach ensures that every individual — from frontline staff to senior managers — walks away with an immediately applicable EQ toolkit and a shared communication language that will elevate how your team operates day to day.
Following our consultation with Charlotte, four core challenges were identified that this program is specifically designed to address.
With a close-knit culture where many staff are friends outside the workspace, professional lines can become blurred. Clear frameworks are needed to ensure personal relationships don’t compromise leadership effectiveness.
Staff require a shared communication grid to ensure all internal and external interactions remain constructive and aligned with company values — elevating the level of respect in daily interactions.
As the team grows beyond its startup roots, organic cultural norms are no longer sufficient. A formalised communication framework incorporating IQ, EQ, and SQ is required for scalable professionalism.
Staff need tools to identify their own blind spots and emotional triggers. Fostering higher self-awareness enables the team to move toward more intentional, strategic responses rather than reactive ones.
Combining emotional intelligence with practical communication frameworks — built around real scenarios from your workplace environment.
IQ, EQ and SQ alignment under pressure
Pause, reset, reframe under pressure
Tone, boundaries, and professional presence
SPEAK Smart & SBI frameworks in action
A structured full-day program with live coaching, interactive activities, and real-world scenario practice.
How emotions, pressure and behaviour impact communication and performance
Strengthening emotional control to support consistent, professional communication
What professional communication actually looks like when pressure is involved
Handling real workplace conversations when emotions, resistance or conflict are present
Recognise personal triggers and pressure responses
Understand how behaviour shifts under stress
Identify early warning signs before escalation
Build a personal awareness baseline for self-management
Understand how personal behaviour impacts others
Apply simple regulation techniques in real time
Build a repeatable reset approach under pressure
Recognise how tone and behaviour affect outcomes
Adjust communication style in real time
Maintain professionalism without losing authenticity
Recognise escalation triggers in conversations
Apply structured communication in challenging situations
Maintain control, clarity and professionalism under pressure
Groups of 15–20 participants per session, ensuring personalised attention and highly contextualised practice for every attendee.
Immersive, face-to-face workshops delivered in Melbourne. In-person delivery eliminates virtual learning distractions and maximises engagement.
A full-day, instructor-led workshop with live coaching and real-world scenario analysis unique to the Ticket Merchant environment.
Customised participant workbooks, an industry-experienced facilitator, post-course evaluation report, Zoom consultations, and a Certificate of Completion for PD records.
Up to 20 participants per session
Delivered by two of Australia’s most experienced corporate trainers, each bringing deep expertise in EI and professional communication.
David is a contemporary educator whose results-focused, relatable style has made him a sought-after corporate trainer and coach. Drawing from years of leading small to medium-sized businesses, he specialises in accelerating results by identifying deeper driving motives and underlying currents often overlooked.
Faith is a skilled facilitator who has worked across leading organisations in Australia and internationally — from frontline to C-suite. With natural warmth and empathy, she creates a dynamic, inclusive learning environment that encourages individual reflection, exploration, and genuine growth.
A 20% deposit invoice is issued upon confirmation, with the balance due upon delivery of training. For multiple sessions, this applies to the first scheduled date. Standard payment terms are 7 days from the date of invoice.
At least 5 business days’ notice is required to reschedule. Less than 5 days’ notice incurs a charge equal to 20% of the agreed training fee.
Cancellations must be in writing. More than 20 working days: no charge. Within 20 working days but more than 1 week: 20% fee. Within 1 week of the training date: full training fee applies.
Let’s confirm dates and tailor the final details. Reach out to Burak to take the next step.